Return and Refund Policy

1. Eligibility for Returns

Returns are accepted within [X] days from the date of delivery.

To be eligible for a return:

The item must be unused and in its original packaging.

Proof of purchase (order confirmation or receipt) must be provided.

For hygiene and safety reasons, certain products such as opened incense, used meditation cushions, or essential oils are non-returnable

2. Return Process

Contact our customer care team at [Email Address] or [Phone Number] to initiate a return.

Once approved, you will receive return instructions.

Ship the product back to our address (return shipping cost may be borne by the customer unless the product is defective or incorrect).

3. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within [X] business days via the original payment method.

Shipping charges are non-refundable, except in cases of defective or wrongly delivered items.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us within [X] days of receiving your order.

5. Damaged or Defective Items

If your order arrives damaged or with manufacturing defects, please contact us within 48 hours of delivery.

We may request photos or videos of the damaged product for verification.